Liteye Support Ticket Submittal Page

To Open a support ticket please click: 

  • How do you  return product to Liteye for repair

    Please contact your sales representative and ask for an RMA number, provide him or her with the any required information.

     

    ph:720-974-1766

    Then if authorized, return the product to:

    Liteye Systems

    RMA# xxxxxat

    7060 S. Tucson Way

    Centennial, CO. 80112.

     

    Once Liteye Systems has received your RMA, Liteye Systems will do an initial trouble shooting assessment. All units (warranty or not) will receive this assessment. This first diagnoses is a $75.00 per hour charge. Once tech. support finishes with its assessment Liteye Systems will contact via email with the repair report.

     

    Once you authorize Liteye Systems to make the necessary repairs, Liteye Systems will send you information about payment of the repair. All repairs will be completed after Liteye Systems receives all payments for the repair.

     

    If your repair is not under warranty and Liteye Systems does not receive payment within 30 days of the repair, the unit(s) will be returned as is, at original shipper’s expense. Liteye Systems will also return any RMA that is not authorized to be repaired or if Liteye Systems receives no information regarding the repairs within the 30 days, at original shipper’s expense.

     

    Typical fix and return is 15 days from the day that Liteye Systems receives and checks in the RMA. If an HMD is returned with out an RMA number Liteye Systems will not start any work on the returned HMD and it will be returned to the shipper at their expense.

    Liteye OEM Products have a limited warranty. please ask your sales rep for details.